The evolving landscape of compliance in the financial industry has reached a pivotal juncture, characterised by rapid technological advancements and at the same time an escalating regulatory environment. This evolution, significantly propelled by the advent and integration of regulatory technology (RegTech), presents a dichotomy of challenges and opportunities for compliance professionals. The prevailing sentiment within the profession is that the future of compliance, influenced by RegTech, may not bode well for the traditional roles and structures that have defined this field to date.
In the years following the financial crisis, institutions responded to the intensification of regulatory demands by substantially increasing their compliance staff. Citigroup’s reporting highlights a consequential surge in compliance costs, now constituting an estimated 10% of the banking sector’s total operating expenses. This strategy, initially perceived as a direct response to the burgeoning regulatory landscape, has revealed its limitations, with many organisations still grappling with the complexities of implementing new regulations, despite the expanded workforce.
Further compounding this transformation is the projection that RegTech spending is poised to soar in the coming years. This surge is attributed to the automation of labour-intensive tasks, such as Know Your Customer (KYC) checks and transaction monitoring, leveraging AI’s capability to enhance accuracy and efficiency in compliance monitoring. Juniper Research forecasts that global regulatory compliance spending will escalate from approximately $278 billion to more than $316 billion in the coming years, driven in part by the regulatory diversifications anticipated in the wake of changes such as Brexit. Such diversifications, while potentially disruptive, are expected to catalyse additional opportunities for RegTech applications, particularly in Western Europe. But, additionally, the global trajectory of RegTech adoption indicates a burgeoning need for such technologies across developing regions as their financial systems mature.
The integration of AI in KYC processes is projected to yield significant cost savings, nearly $1 billion by 2024, underscoring the efficiency and customer experience improvements achievable through technological innovations. These advancements are not only anticipated to alleviate user frustrations associated with compliance procedures but also to enhance overall satisfaction through faster response times and streamlined onboarding processes.
The narrative around the potential for cost savings through RegTech seems then to underscore a significant shift. The adoption of automated systems, underpinned by artificial intelligence (AI), promises not only to streamline compliance processes but also to mitigate the human capital requirements traditionally associated with these tasks. This development, while offering the prospect of operational efficiencies and cost reductions, simultaneously heralds a potential displacement of compliance roles, as machines increasingly undertake functions previously reserved for human professionals.
In consequence, the future of compliance jobs is clearly undergoing significant transformations, influenced by technological advancements, economic pressures, and shifts in regulatory landscapes. Historically, compliance teams expanded rapidly post-2008 financial crisis, as banks sought to navigate a surge in regulatory requirements and mitigate risks of misconduct within the industry. This growth, however, is now being recalibrated in response to a confluence of challenges.
Financial institutions, including notable ones like Credit Suisse and HSBC, are initiating cutbacks within their compliance departments as part of broader efforts to streamline operations and reduce costs. Credit Suisse, for example, has merged its risk management and compliance functions to eliminate redundancies, reflecting a broader industry trend towards consolidation and efficiency. This shift comes at a time when the compliance sector is grappling with the dual pressures of an economic downturn and the rapid development of regulatory technology (RegTech).
Threats and Opportunities
RegTech presents both a threat and an opportunity for compliance professionals. On one hand, it offers the promise of enhancing efficiency and reducing the manual burden of compliance tasks through automation and advanced analytics. On the other hand, it threatens to displace more traditional roles that are heavily reliant on routine tasks susceptible to automation.
A likely decline in traditional compliance roles is attributed to several factors. First, the cost of compliance has become unsustainable for many firms, which are now looking to technology as a means to achieve regulatory compliance more efficiently. Second, a perceived saturation in regulatory requirements suggests to some institutions that the peak of regulatory expansion may have passed, potentially reducing the need for large compliance teams. Additionally, the trend towards outsourcing routine compliance tasks to lower-cost providers is diminishing the demand for in-house compliance staff.
Despite these challenges, the future is not bleak for compliance professionals. The industry is experiencing a polarisation similar to trends observed in manufacturing and clerical jobs. Roles that can be automated are at risk, while positions requiring specialised knowledge, experience, or the ability to integrate technological solutions with compliance objectives are likely to see increased demand. Professionals with a deep understanding of both regulatory requirements and RegTech stand to thrive in this evolving landscape. Specialisation and technological proficiency will become key differentiators for compliance officers, enabling them to focus on strategic aspects of compliance rather than routine tasks.
To navigate these changes, compliance professionals must adapt by enhancing their technological literacy and developing expertise in areas of compliance that are less susceptible to automation. Embracing RegTech and understanding its application in enhancing compliance functions will be critical. As the industry continues to evolve, the ability to leverage technology to address complex regulatory challenges will become increasingly valuable, ensuring that compliance professionals remain indispensable to financial institutions navigating the complexities of the regulatory environment.
Conclusion
As the future of compliance jobs unfolds, professionals within this domain are confronted with a landscape marked by profound change. The intersection of regulatory demands, technological innovation, and the imperatives of cost management delineates a path forward that is fraught with uncertainty yet brimming with potential. The ultimate impact of RegTech on compliance roles, while currently ambiguous, suggests a paradigm shift towards more strategic, technology-enabled functions within the financial industry. This transition, while challenging, may in the end redefine the essence of compliance work, emphasising the symbiotic relationship between human insight and technological capability.
Such changes will also, of course, intensify the need for ongoing and effectively focused professional training. Those who choose to stagnate and rely on their current position in the industry are very likely to find themselves left high and dry by the changing tides of technological development. The ongoing march of Reg Tech is not going to cease in the foreseeable future, and the urgency for cost cutting and efficiency will undoubtedly see greater pressures on compliance jobs going forward, which all professionals will need to be very aware of.
